Terms & Conditions

1. Booking and Payment

• A booking is considered confirmed once the client has paid the required deposit or full payment.
• The client must pay the balance of the tour cost at least 30 days prior to departure.
• Frenzy Holidays reserves the right to cancel the booking if payment is not received on time.’

2. Cancellation Policy

• If the client cancels the booking more than 30 days prior to departure, a cancellation fee of 25% of the tour cost will be charged.
• If the client cancels the booking between 15-30 days prior to departure, a cancellation fee of 50% of the tour cost will be charged.
• If the client cancels the booking less than 15 days prior to departure, a cancellation fee of 100% of the tour cost will be charged.

3. Refund Policy

• Refunds will be processed within 14 working days of cancellation.
• Refunds will be made in the same currency as the original payment.

4. Travel Documents

• The client is responsible for obtaining all necessary travel documents, including passports, visas, and travel insurance.
• Frenzy Holidays will not be liable for any delays or cancellations due to incomplete or inaccurate travel documents.

5. Liability and Insurance

• Frenzy Holidays will not be liable for any damages or losses caused by factors beyond our control, including natural disasters, political unrest, or mechanical failures.
• The client is strongly advised to purchase travel insurance to cover unexpected medical or travel-related expenses.

6. Changes to the Itinerary

• Frenzy Holidays reserves the right to make changes to the itinerary due to unforeseen circumstances.
• The client will be notified of any changes and alternatives will be offered.

7. Complaints and Disputes

• Any complaints or disputes must be notified to Frenzy Holidays in writing within 14 days of the tour completion.
• Frenzy Holidays will investigate and respond to all complaints and disputes in a fair and timely manner.

8. Governing Law

• These Terms & Conditions will be governed by and construed in accordance with the laws of India.
• Any disputes arising out of these Terms & Conditions will be resolved through arbitration in accordance with the laws of India.

By booking with Frenzy Holidays, the client acknowledges that they have read, understood, and accepted these Terms & Conditions.

Feel free to contact us, For any queries or assistance:

• 📍 Official Address: Frenzy Holidays, Haware Centurion, S07/34, Nerul East, Sector 19A, Nerul, Navi Mumbai, Maharashtra 400706
• 📧 Email: [email protected]
• 📞 Phone: 7400453140
• 🌍 Website: www.frenzyholidays.com/